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Home / Publications / For Your Information: Australian Privacy Law and Practice (ALRC Report 108) / 49. Investigation and Resolution of Privacy Complaints

For Your Information: Australian Privacy Law and Practice (ALRC Report 108)
Terms of Reference
List of Participants
List of Recommendations
Model Unified Privacy Principles (UPPs)
Executive Summary
1. Introduction to the Inquiry
2. Privacy Regulation in Australia
3. Achieving National Consistency
4. Regulating Privacy
5. The Privacy Act: Name, Structure and Objects
6. The Privacy Act: Some Important Definitions
7. Privacy Beyond the Individual
8. Privacy of Deceased Individuals
9. Overview: Impact of Developing Technology on Privacy
10. Accommodating Developing Technology in a Regulatory Framework
11. Individuals, the Internet and Generally Available Publications
12. Identity Theft
13. Overview: Interaction, Inconsistency and Fragmentation
14. The Costs of Inconsistency and Fragmentation
15. Federal Information Laws
16. Required or Authorised by or Under Law
17. Interaction with State and Territory Laws
18. Structural Reform of the Privacy Principles
19. Consent
20. Anonymity and Pseudonymity
21. Collection
22. Sensitive Information
23. Notification
24. Openness
25. Use and Disclosure
26. Direct Marketing
27. Data Quality
28. Data Security
29. Access and Correction
30. Identifiers
31. Cross-border Data Flows
32. Additional Privacy Principles
33. Overview: Exemptions from the Privacy Act
34. Intelligence and Defence Intelligence Agencies
35. Federal Courts and Tribunals
36. Exempt Agencies under the Freedom of Information Act
37. Agencies with Law Enforcement Functions
38. Other Public Sector Exemptions
39. Small Business Exemption
40. Employee Records Exemption
41. Political Exemption
42. Journalism Exemption
43. Other Private Sector Exemptions
44. New Exemptions or Exceptions
45. Overview: Office of the Privacy Commissioner
46. Structure of the Office of the Privacy Commissioner
47. Powers of the Office of the Privacy Commissioner
48. Privacy Codes
49. Investigation and Resolution of Privacy Complaints
50. Enforcing the Privacy Act
51. Data Breach Notification
52. Overview: Credit Reporting
53. Credit Reporting Provisions
54. Approach to Reform
55. More Comprehensive Credit Reporting
56. Collection and Permitted Content of Credit Reporting Information
57. Use and Disclosure of Credit Reporting Information
58. Data Quality and Security
59. Access and Correction, Complaint Handling and Penalties
60. Regulatory Framework for Health Information
61. Electronic Health Information Systems
62. The Privacy Act and Health Information
63. Privacy (Health Information) Regulations
64. Research: Current Arrangements
65. Research: Recommendations for Reform
66. Research: Databases and Data Linkage
67. Children, Young People and Attitudes to Privacy
68. Decision Making by and for Individuals Under the Age of 18
69. Particular Privacy Issues Affecting Children and Young People
70. Third Party Representatives
71. Telecommunications Act
72. Exceptions to the Use and Disclosure Offences
73. Other Telecommunications Privacy Issues
74. Protecting a Right to Personal Privacy

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16.08.2010

49. Investigation and Resolution of Privacy Complaints

In this section

Introduction
Investigating privacy complaints
Transferring complaints to other bodies
Resolution of privacy complaints
Accountability and transparency
Other issues in the complaint-handling process

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