4. The national classification scheme needs to provide consumer information in a timely and clear manner, and to provide a responsive and effective means of addressing community concerns, including complaints
The ALRC welcomes comment on the role of the National Classification Scheme as a source of consumer advice about media content for individuals and families.
Classifiers, the Classification Board and other relevant agencies provide information to the public to assist in making choices about the media they wish to consume, for themselves and their children.
Another important element of classification information is the scope for people to have concerns addressed where they feel that classifications may be in error, or content has been made available that is in breach of the guidelines.
The recent Senate Committee report Review of the National Classification Scheme: achieving the right balance observed that the current framework for complaints handling is confusing to the public. Furthermore, several submissions in response to the ALRC Issues Paper have criticised the current classification framework as a patchwork of conflicting and inconsistent regulations that are confusing to the public, and where different content regulation schemes apply to different delivery channels.