Main recommendations
A single Aged Care Act should be introduced that is accessible both in structure and language.
The assessment of eligibility for receipt of services should be a reviewable decision, first by the Minister, and then by the Administrative Appeals Tribunal (AAT).
Service providers should establish appropriate internal complaints procedures. An independent external body should also be established to deal with complaints made by older people or their representatives.
Aged people and their carers should be provided with information about the services and programs available to them and their rights in relation to those services. Programs should be flexible enough to meet the varying needs of older people.
The approval, withdrawal and receipt of funding for all service types should be a more transparent and accountable process, and subject to review. Records should be kept by all service providers as a condition of receipt to ensure accountability.
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The information on this page was current as of January 2005
This page was posted 15 October 2002
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